Terms of services

This Agreement governs the provision of all digital and technology services by Globixlab, a company registered in Pakistan (“Globixlab,” “we,” “us,” or “our”) to you, the client (“Client,” or “you”). By accepting a quote, submitting a project request, or making any payment to Globixlab, you agree to be bound by these Terms of Service.

1. Scope of Agreement and Services

1.1. Services Offered

Globixlab offers the following professional services:

  • Website Development & Design: Custom site building, e-commerce, front-end, and back-end development.

  • App Development: Mobile application development (Android/iOS) and custom software solutions.

  • Multimedia & Graphics: Graphic design, branding, video production, and digital asset creation.

  • Cloud Services: Setup, migration, hosting, and managed IT infrastructure solutions.

  • Principle Services: IT Consultancy, Technology Strategy, and dedicated Project Management services.

1.2. Project Documents

Each specific engagement will be governed by a separate, formal document such as a Project Proposal, Statement of Work (SOW), or Service Level Agreement (SLA) (the “Project Document”). The Project Document will detail the scope, deliverables, timeline, fees, and milestones. In the event of a conflict, the Project Document shall take precedence over these general Terms of Service.

2. Client Obligations and Cooperation

2.1. Provision of Materials

The Client must provide all required content, images, data, brand guidelines, and necessary account credentials (collectively, “Client Material”) promptly as per the agreed-upon timeline. Delays by the Client in providing materials or approvals may result in a corresponding extension of the project schedule and may incur additional charges.

2.2. Approvals and Acceptance

The Client is responsible for reviewing all project deliverables (e.g., design mockups, beta code) within the review period specified in the Project Document (typically 7 to 10 days). Failure to provide written acceptance or a detailed list of required corrections within this period will constitute deemed acceptance and approval of the deliverable.

3. Financial Terms and Payment

3.1. Fees and Invoicing

Fees and the payment schedule will be strictly defined in the Project Document. A non-refundable upfront deposit is typically required to commence work.

  • All fees are stated in Pakistani Rupees (PKR) unless specified otherwise in the Project Document.

  • The Client is solely responsible for all applicable local, provincial, and federal taxes (e.g., Sales Tax, GST) in Pakistan, which will be added to the invoice where required by law.

3.2. Late Payment

Invoices are payable within [7] days of the invoice date. Globixlab reserves the right to:

  • Immediately suspend all work, development, support, and hosting services.

  • Charge a late payment penalty of [5%] per month on all overdue amounts.

4. Intellectual Property Rights (IPR)

4.1. Custom Developed Work

Upon receipt of full and final payment for a project, Globixlab assigns all Intellectual Property Rights (IPR) in the unique, custom deliverables (e.g., specific design, custom-written application source code, original multimedia) to the Client.

4.2. Globixlab Pre-existing IP

The Client acknowledges that Globixlab retains all IPR in its proprietary tools, methodologies, pre-existing general code libraries, and templates (“Globixlab IP”). Globixlab grants the Client a non-exclusive, perpetual, royalty-free license to use the Globixlab IP strictly for the operation and maintenance of the delivered solution.

4.3. Client Warranty

The Client warrants that all Client Material provided to Globixlab does not violate any third-party IPR. The Client agrees to indemnify and hold Globixlab harmless against any claims arising from the use of Client Material.

5. Warranties and Liability

5.1. Limited Warranty (Bug Fix)

Globixlab warrants that all custom code will function substantially in accordance with the specifications outlined in the Project Document for a period of [60 days] following final acceptance. This warranty is strictly limited to fixing bugs or errors traceable to Globixlab’s development work.

5.2. Disclaimer

Globixlab makes no warranty that the operation of the deliverables will be uninterrupted or error-free outside the scope of the limited warranty. We are not responsible for issues arising from:

  • Changes or modifications made by the Client or a third party.

  • Failure of Client-side hardware or network infrastructure.

  • Interoperability problems caused by third-party software updates (e.g., operating system, browser, or plugin updates).

5.3. Limitation of Liability

Globixlab’s total cumulative liability to the Client for any claim, arising under or in connection with these Terms, shall not exceed the total fees paid by the Client to Globixlab for the specific services that are the subject of the claim. Globixlab shall not be liable for any indirect, special, consequential, or incidental damages, including loss of profits, data, or business interruption.

6. Confidentiality and Data Protection

Both parties agree to protect any confidential, proprietary, or sensitive information shared during the engagement. This information shall not be disclosed to any third party for a period of [1 years] following the termination of the engagement, except as required by the Prevention of Electronic Crimes Act 2016 (PECA) or other relevant Pakistani legislation.

7. Termination of Service

7.1. Termination by Client

The Client may terminate this Agreement or any Project Document upon written notice. The Client agrees to pay for all work completed up to the termination date, plus any accrued expenses and a reasonable cancellation fee.

7.2. Termination by Globixlab

Globixlab may terminate this Agreement immediately if the Client: (a) fails to make payments when due; (b) breaches any material term of this Agreement and fails to remedy the breach within [15 days] of written notice; or (c) uses the services for any unlawful purpose as defined under the laws of Pakistan.

8. Governing Law and Dispute Resolution

8.1. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

8.2. Jurisdiction

In the event of any unresolved dispute, the parties agree to submit to the exclusive jurisdiction of the competent courts located in Karachi, Pakistan.

9. Contact Information

For any formal notices or questions concerning these Terms of Service:

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